Location: Remote (Work from Home)
Employment Type: Seasonal
Role: Virtual customer support associate
Overview
Amazon is excited to announce openings for freshers as Virtual Customer Support Associates. We are looking for motivated individuals with a passion for customer service to join our team. This is an excellent opportunity to work from the comfort of your home while helping to enhance our customers’ experience. If you have completed 10 + 2, or if you are a graduate or postgraduate, you are eligible to apply. Read on to learn more about the role and how to apply.
Roles and Responsibilities
- Customer Interaction: Assist customers with product and service inquiries via phone, chat, and email.
- Problem Resolution: Troubleshoot and resolve customer issues in a timely and effective manner.
- Order Support: Handle customer orders, returns, and refunds while ensuring compliance with Amazon’s policies.
- Feedback Handling: Collect and document customer feedback to help improve our services and products.
- Service Excellence: Maintain a high level of customer satisfaction by providing exceptional service and support.
Qualifications
- Education:
- Completed 10 + 2 (High School).
- Any Graduate or Postgraduate is eligible to apply.
- Skills:
- Strong verbal and written communication skills.
- Basic computer knowledge and familiarity with internet usage.
- Customer-oriented mindset with problem-solving abilities.
- Ability to work in a fast-paced environment and adapt to changes.
- Technical Requirements:
- Reliable internet connection.
- Computer with a functional microphone and camera.
- Quiet workspace free from interruptions.